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Refund Policy

1. Scope and Applicability
This refund policy applies to all landscaping services provided by Melby's Landscaping, a small team of two, operating in Redding, CA. We aim to deliver quality work and satisfactory service, but being a small operation, we ask for understanding regarding the limitations involved.

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2. Eligibility for Refunds
Refunds will be considered only in the following cases:

  • Services not performed as agreed upon in the contract.

  • Significant quality issues clearly caused by workmanship (not due to weather, client maintenance, or natural causes).

  • Cancellations initiated by the company without adequate notice (less than 48 hours).

  • Defective materials supplied by our company (if applicable).
     

3. Non-Refundable Conditions

  • Refunds are not issued for issues arising from environmental conditions, weather-related damage, or client neglect/maintenance errors.

  • Custom or specially ordered materials may not be refundable once procured.

  • Minor aesthetic preferences or subjective dissatisfaction with landscaping design that does not breach the original contract terms.
     

4. Refund Request Process

  • Customers should submit refund requests in writing (email preferred) within 10 calendar days following the completion of service.

  • Requests must include a clear description of the issue, supported by photos if possible.

  • Due to our small team size, we may need to schedule a site visit or discussion to assess the claim before deciding on a refund.
     

5. Refund Issuance

  • Approved refunds will be issued via the original payment method within 21 calendar days of approval.

  • Partial refunds may be issued when only part of the service or materials were unsatisfactory.

  • Alternatively, we may offer to re-perform the service or replace defective materials instead of a refund.
     

6. Deposits and Cancellations

  • Deposits made prior to service are refundable if the customer cancels with more than 72 hours' notice.

  • Cancellations with less than 72 hours' notice may result in forfeiture of deposit to cover preparatory costs.
     

7. Limitations Due to Small Team Capacity

  • As a two-person company, our capacity for immediate remediation or extensive refunds is limited. We prioritize clear communication and prompt resolution but appreciate patience for scheduling any follow-up work.

  • We reserve the right to deny refund requests deemed frivolous or outside the contractual scope.
     

8. Dispute Resolution

  • We strongly encourage direct contact to resolve any disputes amicably.

  • In the rare event of unresolved issues, both parties agree to seek mediation before pursuing formal legal action.

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